Privacy policy

*This translation is for informational purposes only and cannot be considered as a legal document. Please read the original document in Portuguese.

This Privacy Policy establishes the terms and conditions under which COSTA NOVA (a brand belonging to GRESTEL - Produtos Cerâmicos SA, with registered office at Zona Industrial de Vagos, Lote 78, 3840-385 Vagos, with VAT 504266098, Portugal) processes the personal data that users provide us when connecting and using the website www.costanova.com (hereinafter, “website”).

Please bear in mind that before using any of our services or functionalities, you must read this Privacy Policy.  

We at GRESTEL (COSTA NOVA) are committed to protecting the data and privacy of all of our users. As part of our commitment to provide you the best possible service, we´ve determined the purposes and means by which your personal data is processed, including security measures, in compliance with Portuguese General Data Protection Regulation. 

When using our website, each time you provide us with personal information such as your name, surname, telephone number, email address, billing or shipping address, and type of device or credit or debit card number, etc (hereinafter “personal data”), you will be subject to this Privacy Policy. Your personal data will be collected and processed in the same way and can be used for commercial purposes, such as order processing, information regarding our products, services, promotional or advertising campaigns.

GRESTEL (COSTA NOVA) ensures that personal data is processed in Portugal, all in the terms of the General Data Protection Regulation (EU) 2016/679, and/or any legislation that regulates, ads or replaces the referred regulation. 

The user (you) hereby guarantees that the personal data provided on this website is true and accurate. If you provide us with the personal data of third parties, you shall be responsible for having informed them and obtained their consent for these details to be provided for the purposes indicated in this Privacy Policy. 

Personal data relating to persons under the age of 18 will not be considered.

Under no circumstances shall any information regarding philosophical or political beliefs, party or trade union affiliation, religious belief, private life, and racial or ethnic origin as well as personal data concerning health and sex life, including genetic data be requested.

The user (you) has the right to the protection of his personal data, through the exercise of the right of access, rectification, opposition, limitation, oblivion, complaint and portability legally foreseen. If you wish to exercise the mentioned rights that the GDPR grants you, please contact us at the following email address costanova@costanova.pt.

As the controller of personal data, GRESTEL (COSTA NOVA) determines the purposes and means by which your personal data is processed, including all security measures. GRESTEL (COSTA NOVA) also ensures that the data collected is processed in Portugal in compliance with good practice and lawful manner. 

The personal data is collected and processed by GRESTEL (COSTA NOVA) for purposes which are strictly connected to the use of this website, its services, and for purposes of purchasing products, more specifically: 

3.1. To manage your registration as a user of the website. The personal data you provide us with shall be used to identify you as a user of the website, and to give access to its different functionalities, products and services that are available to you as a registered user,

3.2. To the development, compliance and undertaking of the purchase contract for the products you have acquired or any other contract with us thought this website,

3.3. When you customize our services for the purchase of products on this website, in case of creating and sharing your Wish-list,

3.4. ontact you by email, SMS, or other equivalent forms of electronic communication, regarding information related to products or services, website functionalities and contracted services,

3.5. Attend and manage your requests through customer service channels, as well as monitoring to quality of service provided.

Your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data may only be communicated to third parties when it is necessary to process an order placed by you:

4.1. Perform electronic payment services, through credit/debit cards,

4.2. Process all sales of products,

4.3. Ship products to the address provided by the customer,

4.4. Collect payments for the sales of products from customers,

4.5. Process returns of products from customers. 

GRESTEL (COSTA NOVA) has adopted security measures to protect all personal data collected. Nevertheless, we advise that your computer be equipped with software devices for the protection of network data transmission and receipt, such as updated antivirus systems, and that your browser takes appropriate measures for the security of network data transmission. 

GRESTEL (COSTA NOVA) automatic systems of data collections, such as COOKIES. A “cookie” is a device transmitted to the hard disk of the Internet user. While cookies do not contain intelligible information, they allow us to link an Internet user to personal information provided by such user through this Site. Cookies are disseminated by our servers and no one may gain access to the information contained therein. Only GRESTEL (COSTA NOVA) processes information collected by cookies, in a collective and anonymous way, in order to optimize its services and this website for the needs and preferences of users and to prepare customized web pages.

GRESTEL (COSTA NOVA) undertakes to respect the confidentiality of your personal data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, opposition, limitation, oblivion, complaint and portability by sending an email to costanova@costanova.pt, indicating the reason for your request. 

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

All content (images, texts, videos, documents, company names, and logos) displayed on this site are the exclusive property of GRESTEL (COSTA NOVA) and, as such, strictly reserved and protected under copyright and intellectual property rights regarding third parties.

Any use or reproduction, whether total or partial, of this site and/or its content without prior written consent of GRESTEL (COSTA NOVA) is expressly forbidden.

GRESTEL (COSTA NOVA) makes all efforts to ensure that all the content displayed on this site are free of techniques inaccuracies and/or typographical errors. Whenever they occur, we proceed with their correction as soon as possible. 

The images displayed on this site are merely illustrative. Depending on the type of equipment used, browser or others, the colors of the products presented may be slightly different from the real colors. GRESTEL (COSTA NOVA) cannot be responsible for such differences. We recommend that the user always consult the product characteristics for detailed information.

GRESTEL (COSTA NOVA) declines all responsibility, direct or indirect, for damages of any kind caused by the incorrect use of the contents of this site, interruptions in the service or the functioning of software owned by third parties.

Last update

15th October 2019