Terms & conditions

Read the terms and conditions.

Terms of Sale
The use and sales carried out on COSTA NOVA online store are settled by the following Terms of Sale.
By placing an order at www.costa-nova.com the user:

a) Declares that has read and fully understood these terms and conditions;
b) States that he is at least 18 years old;
c) Will not make an inappropriate or fraudulent use of this site;
d) Accepts that is the US legislation that governs any conflict with the user, notwithstanding the contrary prediction in Community directive or international treaty.

CASAFINA LIVING reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage the user to review these Terms and Conditions and our Privacy Policy whenever you use this site.
For more questions concerning any of our policies, please contact us via our contact form.

The sales through this site are performed under the name COSTA NOVA by

Casafina Living Inc
Orchard Ridge Corporate Park
301 Fields Lane
Brewster, NY 10509
Prices and Promotional Offers
The prices of all products in this site are presented in US Dollars .
They are valid throughout the order process and do not include the delivery charges, which will be added to the total amount of the order during checkout (see DELIVERY CHARGES below).
COSTA NOVA reserves the right to change prices and specifications at any time without prior notice.

PROMOTIONAL OFFERS

From time to time COSTA NOVA may run promotions and offers on selected products or collections.
They are valid for a limited period of time and they cannot be used outside of that period.

VOUCHERS AND PROMOTIONAL CODES

Occasionally COSTA NOVA generates vouchers and/or promotional codes in the order process of their registered customers.
To take advantage of these discounts the customer must enter the promotional code and/or accept the voucher and click on the "Validate" option.
The discount in question will be applied in the "Total Order" during checkout.
Payment Methods
COSTA NOVA has available the following payment methods: Visa, American Express and Mastercard.

All transactions are encrypted and 100% secure (for more information, see our Privacy Policy).
Shipping Location & Delivery Time
Placing orders at COSTA NOVA online store is restricted to delivery and billing addresses in the USA.

DELIVERY TIME

The delivery is only made by COSTA NOVA after payment confirmation.

The order will be delivered to the address specified by the customer for delivering the order. Providing wrong information can lead to additional costs.

In case of orders delivered to different addresses, the customer should place separated orders (with separated delivery charges).

The delivery time:

-1 day (transition time) — to Vermont, New Hampshire, Massachussets, Maryland, Delaware, New Jersey, Connecticut, Rhode Island);

-2 days (transition time) — to Maine, Michigan, Illinois, Indiana, Ohio, Pennsylvania, Georgia, South Carolina, North Carolina, Virginia, Tenessee, Alabama, Mississipi, Georgia, Alabama, Kentucky, Virginia, West Virginia;

-from 3 to 7 days (transition time) — for all the remaining States.

For information on delivery in other destinations, please contact using the form available on the site.

Whenever possible COSTA NOVA makes deliveries within the specified time. This may be slightly higher during holidays and festive times.

HOLIDAYS

Shop until December 10th to ensure delivery in time for Christmas.
Delivery Charges
Shipping is free for all orders.
Product Availability
The products shown in COSTA NOVA online store are limited to existing stock.
Order Tracking
After payment confirmation, and within 24 hours, customers will receive an order confirmation email, followed by another after the order has been shipped.

Your shipping acknowledgement will include a tracking number, so that you can track your order through the logistics operator platform.

Typically distributors require the customer's signature (or a representative) upon order delivery. Absence at the delivery address implies automatic ordering return whose shipping costs are charged to the customer.

If the customer wishes to have and order reshipped, they need needs formalize the request by contacting Costa Nova with subject "Order reshipping" or through the form available on the website. The information should indicate the order number and the shipping address.

The reshipping implies new delivery charges.
Order Cancellation

The customer may cancel an order as long as it has not yet been processed by COSTA NOVA.

The cancellation must be formalized by an email with the subject “Order Cancellation”.

The information must necessarily contain the order number.
Exchanges & Returns
COSTA NOVA does not make exchanges.

Our products can be returned within 15 days of customer receipt in the following conditions:

a) The product does not meet your needs,

b) The product was not ordered,

c) The product has a manufacturer’s defect,

d) The product is damaged.

The return must be formalized by the customer via email to office@costa-nova.com with subject "Return".

The information must include the reasons for the return and the order number in question. Return items without prior notice will not be accepted.

For registered customers the return may be carried in the personal area on the website.

For your security and peace of mind when shipping back to us, we strongly advise using a professional packing service and insuring your shipment as we cannot be responsible for items damaged or lost in transit.

The cost of return freight and insurance is your responsibility. Please allow up to 10 business days for us to receive and process your return.

Ship to:

Casafina Living Inc

Orchard Ridge Corporate Park

301 Fields Lane

Brewster, NY 10509

In the conditions b, c and d COSTA NOVA will refund the costs of delivery and will not charge a new delivery.

The refund will be processed after evaluation by our Quality Department in the same method of payment used in the initial transaction, within aproximately 30 days after the return.

The products can only be returned if they are unused and undamaged. The original packaging is also necessary.