Terms & conditions

Read the terms and conditions.

  • Terms of Sale

    The use and sales carried out on COSTA NOVA online store are settled by the following Terms of Sale. 
    By placing an order at www.costanova.pt the user:

    a) Declares that they have read and fully understood these terms and conditions,
    b) States that they are at least 18 years old;
    c) Will not make an inappropriate or fraudulent use of this site;
    d) Accepts that is US legislation that governs any conflict with the user, notwithstanding the contrary prediction in a community directive or international treaty.

    CASAFINA LIVING reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage the user to review these Terms and Conditions and our Privacy Policy whenever you use this site. 
    For more questions concerning any of our policies, please contact us via our contact form

    The sales through this site is performed under the name COSTA NOVA by:

    Casafina Living Inc
    Orchard Ridge Corporate Park
    301 Fields Lane
    Brewster, NY 10509

  • Prices and Promotional Offers

    The prices of all products in this site are presented in US Dollars. 
    They are valid throughout the order process and do not include the delivery charges, which will be added to the total amount of the order during checkout (see DELIVERY CHARGES below). 
    COSTA NOVA reserves the right to change prices and specifications at any time without prior notice.

    PROMOTIONAL OFFERS

    From time to time, COSTA NOVA run promotions and offers on selected products or collections. 
    They are valid for a limited period of time and they cannot be used outside of that period.
    The promotions are valid from 01/01/2020 to the same day of the following year. Stock should be considered and also other promotional end dates (campaigns). 

    COUPONS AND PROMOTIONAL CODES

    Occasionally, COSTA NOVA generates coupons and/or promotional codes in the order process of their registered customers.
    To take advantage of these discounts the customer must enter the promotional code and/or accept the coupon and click on the "Validate " option.
    The discount in question will be applied in the "Total Order " during checkout. 

  • Payment Methods

    COSTA NOVA has available the following payment methods: PayPal, Visa and Mastercard. 
    In credit card payments, the debit will be made immediately after the order registration.
    All transactions are encrypted and 100% secure (for more information, see our Privacy Policy).

  • Delivery Charges

    Shipping is free for all orders.

  • Product Availability

    The products shown in COSTA NOVA online store are limited to existing stock. 
    In the absence of availability of a product already ordered, COSTA NOVA will inform the customer about the new expected time of delivery.
    If the customer choose to cancel the order COSTA NOVA will refund the amount paid by the same payment method used in the initial transaction within approximately 30 days from the time on which got knowledge of that unavailability.

  • Order Tracking

    After payment confirmation, and within 24 hours, customer will receive an order confirmation email, followed by another after the order dispatch. 
    The customer will be provided with the tracking number so that he can track his order through the distributor site.

    Typically distributors require the customer's signature (or his representative) upon order delivery. His absence at the delivery address implies automatic ordering return whose shipping costs are charged to the customer.

    If the customer wishes the reshipping of the order he need to formalize his request by sending an email to office@costa-nova.com with subject "Order reshipping" or through the form available on the site. The information should indicate the order number and the shipping address.
    The reshipping implies new delivery charges.  



  • Order Cancellation

    The customer may cancel the order, as long as it has not yet been processed by COSTA NOVA. 
    The cancellation must be formalized by an email sent to costanova@costanova.pt with the subject “Order Cancellation” or using the form available on the site. 
    The information must necessarily contain the order number, under penalty of ineffectiveness of the cancellation.
    Registered customers may cancel the order in their personal area on the site.


  • Exchanges & Returns

    COSTA NOVA does not make exchanges.
    Our products can be returned within 15 days of customer receipt in the following conditions:

    a) The product does not meet the customer needs*;
    b) The product does not been ordered;
    c) The product has a manufacturer’s defect;
    d) The product is damaged.

    The return must be formalized by the customer via email to costanova@costanova.pt with subject "Return", or through the form available on the site.
    The information must necessarily include the reasons for the return and the order number in question. Return items without prior notice will not be accepted.
    For registered customers the return may be carried in the personal area on the site.

    The return can be made via carrier or by regular mail to the address 
    Grestel – Produtos Cerâmicos, S.A., Zona Industrial de Vagos, Lote 78, 3840-385 Vagos, Portugal. 

    In the conditions b), c) and d) COSTA NOVA will refund the costs of delivery and will not charge a new delivery, if the customer so wishes.
    The refund will be processed after evaluation by our Quality Department in the same method of payment used in the initial transaction, within aproximadley 30 days after the return.
    The products can only be returned if they are unused and they have not been damaged since they were delivered. The original product label and packaging is also necessary. 

    * Return costs will be charged to the customer. 

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